- Refund requests will be accepted only on account of damage, such as visibly big cracks or large scratches that have affected the art piece OR on claims where Items received is different from what was ordered. Such refunds will be processed only if brought to our notice within 48 hours of receiving the product.
- To be eligible for a refund, photographs of the damage must be shared and the product must be shipped back to us, such that it reaches back to us within 15 days of raising the refund request. We will offer a Replacement if the said product is in stock OR Else a refund will be processed when we receive the damaged product back.
- Shipping charges for returning of any product needs to be borne by the customer. We may help you by arranging the pick up of the damaged product, but the shipping cost will be deducted from the refund amount.
- Refund can be in terms of Store Credits Or amount transfer to the original mode of payment.
- Please note that since these are handcrafted products and by nature of it will have minor inconsistencies. We won’t be able to refund on account of this, as these are characteristic to all handmade goods. Zoomed in photos of small spots and marks will not be entertained.
- We accept cancellations as long as the order has not been shipped. Once the order has been shipped, we are unable to cancel it. For cancellation, please contact Customer Care prior to the dispatch of your order. We will respond within 24 hours of receiving your request.
- Cancellation of custom orders is not possible.